1. If this is your first time booking, you will need to fill out our Registration Form. Without this, we can not process your booking.

2. Express your interest by filling out our Booking Form (one per child)

3. Once these forms are completed, you will receive an invoice via email. Please note that bookings are not confirmed until payment is received. Payment details will be on the invoice.

Please note:

• Places are subject to availability and are booked on a first come first served basis.

• Ad hoc bookings are subject to availability and can be made up to 6pm the day before the required session.

• All bookings must always be paid in full before attending the club. The date your payment must be paid by will be listed on your invoice. If you have not paid by the specified date, your booking will be cancelled.

• A new booking form is needed for each new booking. This is because we need your authorisation as the parent/carer to confirm that your child can attend our club by means of a completed booking form 

• All bookings are non refundable and non transferable, except if the club is closed due to unforeseen circumstances. 

Direct Bank Transfer: You can make payments directly to our account via bank transfer. Please refer to your invoice for our account details.

Government’s Tax-Free Childcare: Save money by using the government’s Tax-Free Childcare payment system. For more information and to set up an account, visit: Tax-Free Childcare. We are listed as The Red Kite Kids Club - St Mary Bourne Primary School, Andover. SP11 6AU or you can find us with our Ofsted Registration Number: 2798428.

Employer’s Childcare Vouchers: If your employer offers childcare vouchers as part of a salary sacrifice scheme, you can use these to cover your payments. Simply provide us with the relevant voucher details.

Universal Credit Childcare: If you receive Universal Credit, you may be eligible for childcare support. For more details, please consult with a Universal Credit Advisor.

Terms and Conditions of Booking with The Red Kite Kids Club

The information below is to outline the service provided and the basis upon which a place at The Red Kite Kids Club is offered and accepted. 

Payment

Fees must be paid in advance of the session. If payment has not been made by the date on your invoice, your child will not be able to attend and your booking will be cancelled. The club reserves the right to withdraw the place if the fees are not paid before the start of the session. 

We accept payment via bank transfer, the government’s tax free childcare scheme, employers childcare vouchers and the universal credit childcare scheme. 

Contract Bookings (also known as advance bookings)

To receive the contract booking price, bookings must be made before the last working day prior to the start of term.

For Autumn 1: By 30/8/24

For Autumn 2: By 1/11/24

For Spring 1: By 3/1/2025

For Spring 2: By 21/2/2025

For Summer 1: By 17/4/24

For Summer 2: By 30/5/25

Ad Hoc Bookings

Subject to availability, Ad hoc bookings can be made up to 6pm the day before the required session. 

Opening Hours

Our club is open weekdays from 3:30pm to 6:00pm. The Red Kite Kids Club is open during school term dates only. This does not include inset days or any other days when the school is closed. Children can be collected at any time after 3:30pm. However, the price of the session will remain consistent regardless of the time of collection.

We offer 5 sessions every week day:

3:30pm - 4:30pm (Fruit Snack Only)

3:30pm - 5:30pm (Full Snack)

3:30pm - 6:00pm (Full Snack)

4:30pm - 5:30pm (Full Snack)

4:30pm - 6:00pm (Full Snack)

Lateness

Children must be collected by the end of their booked session. Parents or carers are asked to contact staff on 07957218093 if they are going to be late. If you are later than 5 minutes collecting your child, you will be charged £5, and any extra minutes after will be charged at £1 per minute. Absences: If your child will not be attending a booked session, please notify the club by email. redkitekidsclub@gmail.com so we can update our register accordingly. There is no refund for missed sessions. 

Meals

A cold, light tea is included in the fees for sessions. Please note that this snack is not intended to replace their evening meal. The children will not need to bring in their own snack, unless it is for medical reasons. 

Contact 

To speak to a member of staff during a session please call 07957218093. Out of opening hours, please email redkitekidsclub@gmail.com and we will respond as soon as possible. 

Absences due to sickness or holidays 

We regret that there is no reduction in fees for any absence for holidays or sickness. Parents accepting a place at The Red Kite Kids Club have agreed to this condition. Swapping sessions will not be allowed. 

Cancellation or swapping of sessions

We are unable to swap, cancel, or refund sessions if you choose for your child not to attend a session or they are unwell.

Closure due to unforeseen circumstances

In the unlikely event that the club is closed on a day it had planned to be open, parents will be contacted via email and a full refund will be issued for the missed session(s).

Sickness and accidents 

Children should not be brought to the club if they are unwell or suffering from a contagious illness. It is our policy that children should not return to the club for at least 48 hours after an outbreak of vomiting and/or diarrhoea. The club reserves the right to insist a child whom, in the opinion of the staff, presents a potential health risk to other children or staff be collected from the club. 

Staff are First Aid trained and will deal with minor accidents. However if a child becomes unwell or has an accident requiring further treatment parents/carers will be contacted for the child to be collected. In the event of an emergency, staff will inform the parents/carers immediately and if necessary, a member of staff will call 999. 

Behaviour 

It is expected that all children attending the club treat each other and the club’s property with kindness and respect. In the unlikely event that a child, in the opinion of the club staff, is constantly behaving in an aggressive or unreasonable manner, the parents may be asked to seek alternative care. 

Valuables 

Parents are requested not to send their children with any valuables to the club. The club cannot accept responsibility for any loss or damage to valuables/ toys that have been brought in. 

Change of details for your child

It is vital that we have full knowledge of any change of address and telephone numbers (mobile & landlines) both at work and home. We also need to know if there is any change to persons named on your child’s registration form as emergency contacts. It is the responsibility of parents/guardians to keep us up to date. 

Collection 

If someone other than the main parent/guardian will be collecting your child(ren), please email redkitekidsclub@gmail.com to provide details of the individual who will be collecting. Alternatively, if it is during club opening hours, please call 07957218093.

Please note that children must be signed out by their parent/carer when collected. Please collect from the exit near Silver Birch Classroom. Children can be collected any time before the end of their booked session. If there is no answer at the school gate, please call the club on 07957218093.

By booking with The Red Kite Kids Club, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above. Please note that we reserve the right to update these terms and conditions as needed. You may be required to reconfirm your agreement periodically.